Frequently asked questions

For Patients

Where can I find the patient information sheet ?

Please see our patient information sheet.

What is Innersight's privacy policy ?

Please see our privacy policy page.

For Healthcare Professionals

How can I get Innersight3D for my practice ?

The best way to start using the service, is simply to log in and upload a trial scan. If you or your PACS team require any further information or an initial data agreement to be put in place we can provide this. Alternatively, simply just send us an email to, and we will get back to you, liaise with your team and get everything setup.

Is the data uploaded safe ?

We only use the raw voxel (3D pixel) data in the scans to generate a 3D model so no patient data is ever processed or stored by Innersight. Further, we have built an easy to use uploader that can be used for scans that do contain patient information. The uploader removes all meta and patient data from the scans locally before any upload is made, ensuring that only the required raw voxel data is uploaded. All data is stored in secure UK-based servers and is encrypted both in transit and at rest. If you have any further questions from your hospital about this or require specialised handling of your data then please let us know, and we will do our best to find a solution.

How do I export my scan from PACS into a folder on the desktop, ready to be uploaded ?

Open your PACS program and select the scan that you wish to have converted into a 3D model. Look for a 'Export DICOM' or 'Save image as' or similar button in the menu bars, or right click options. Find and select this option and continue to export all the DICOM slices of the desired scan into a folder. For many accounts this feature is often not enabled and permission to export and anonymise needs to be first requested from your PACS team. Your PACS team will also be able to show you how to export a scan. Also radiologists usually are able to perform this task on their workstations, and have experience performing these steps. The exact steps will vary depending on your PACS provider. Here is an example for Sectra PACS. We will make further step by step videos for the other PACS providers available shortly. If you or your PACS team require further information or documentation on how the scan is used by Innersight please see our privacy policy or get in touch so we can answer any queries.

How much does it cost ?

Innersight3D is purchased by hospitals for use by surgeons on a SaaS basis in the form of annual subscriptions. There are no equipment, hardware, setup or perpetual license costs. The exact pricing depends on the type of 3D model, the number of cases expected, and whether custom functionality is required. Because we specialise in the rapid generation of virtual 3D models, we are able to offer a price point significantly lower than other 3D modelling/printing companies.

How is the 3D model generated ?

To start, an Innersight engineer converts the uploaded input CT/MRI into a 3D image segmentation of the scan. This initial segmentation is then edited and validated by our experienced team to ensure correctness. The clinician then receives this preliminary segmentation and validates it and can also make or request further edits. Finally, once the segmentation is deemed to be accurate by the clinician, a 3D model is generated using a standard 3D meshing algorithm.

Is Innersight3D regulated ?

Yes, Innersight3D is regulated for clinical use. The software is CE marked as a class 1 medical device. The MHRA registration number is 8770.

What is the intended use of Innersight3D ?

Innersight3D is intended for the re-visualization of existing CT or MRI scans into an interactive 3D model of anatomical structures to facilitate improved surgical planning. It is intended to be used by trained healthcare professionals such as surgeons or radiologists in a clinical setting to better inform their clinical judgement or assessment of the patient’s anatomy for the purpose of assisting with their pre and intra-operative surgical planning. It is intended to be used in addition and alongside the original CT/MRI scan.

Is there a manual for Innersight3D ?

Download a pdf version of the manual here.

Can I build 3D models for any organ ?

Yes. You can request to build a 3D model for any part of the body. For example, users have requested 3D models for hip replacements, wrist surgery, lung surgery, kidney surgery and liver surgery. Please get in touch or leave a detailed description in the notes section when uploading to give details on your 3D model requirements.

What scans do I need to upload ?

This depends on your application. As a general rule it is the scan that has the best image resolution with thinnest slice thickness (<2mm) and contains the highest amount of contrast. For renal scans this is usually an axially sliced (0.5-1.5mm thickness) early phase arterial scan containing the kidneys with high contrast in the arteries.

How can I share the 3D models with colleagues ?

Ask your colleagues to sign in at Also send an email to asking us to grant access to your colleagues and we will then add them to your team so they can view the same 3D models as you.

Where can I find more detailed terms and conditions ?

What is Innersight's privacy policy ?

Please see our privacy policy page.

Other questions ?

Please contact us using

Get in touch

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