Frequently asked questions

Is my data safe ?

We only use the raw voxel data in the scans to generate a 3D model so no patient data is ever processed or stored by Innersight. Further we have built an easy to use uploader ('Dicom Picker') that can be used for scans that do contain patient information. This works by removing all meta and patient data from the scans locally before any upload has started, ensuring that only the required raw image data is uploaded. We use a secure HIPPA compliant cloud provider to store the raw imaging data. All data is stored in London, UK. If you have any further questions from your hospital about this or require specialised handling of your data then please let us know, and we will do our best to find a solution.

How much does it cost ?

To start we offer a free trial. If you find continued value in the 3D models we can then discuss options of how to cover the costs of our 3D service.

How is the 3D model generated ?

We process the input CT/MRI into a 3D image segmentation of the scan. We then validate the correctness of the segmentation in detail. Finally a 3D model is generated using a 3D meshing algorithm. You can find further details in our technical publications section.

How do I know if the 3D model is correct ?

Before releasing the 3D model to the user the correctness of the 3D model is checked in detail by one of our trained biomedical engineers. At any point you can also verify the correctness of the 3D model by checking the segmentation of the scan, accessible through a web-browser.

What is the intended use of the service ?

This service is limited to re-visualization of existing CT or MRI data into a interactive 3D model of anatomical structures to facilitate improved surgical planning. Innersight Labs will not be responsible for the resulting diagnosis or treatment conducted on the basis of this service.

How are the 3D models regulated ?

Each 3D model is regulated as a custom-made medical device, and is intended for the sole use of a particular patient, in accordance with a prescription of a registered medical practitioner.

Can I have 3D models built for any organ ?

Yes, we can build a 3D model for any part of the body. So far we have built 3D models for hip replacements, wrist surgery, lung surgery, kidney surgery and liver surgery. Please get in touch or leave a detailed description in the notes section when uploading to give details on your 3D model requirements.

What scans do I need to upload ?

This depends on your application. As a general rule it is the scan that has the best image resolution with thinnest slice thicknes (<2mm) and contains the highest amount of contrast. For renal scans this is usually an axially sliced (0.5-1.5mm thickness) early phase arterial scan containing the kidneys with high contrast in the arteries.

How can I share the 3D models with colleagues ?

Ask your colleagues to sign in at Also send an email to asking us to grant access to your colleagues and we will then add them to your team so they can view the same 3D models as you.

Other questions ?

Please contact us using